Insurance Investigator with Focus on Support for Return

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion kronor each year. It is everyone's tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Solution-focused, Coaching, and Collaboration

In the role of insurance investigator with a focus on support for return, you will meet individuals who often have a complex life situation with an ongoing sick leave. The individual may be relatively far from returning to work or other employment and therefore needs support from the Swedish Social Insurance Agency and other actors to get back to work. You will be proactive in coordinating the rehabilitation needs that have been identified and matching these needs with the right interventions. In your work, you will involve the individual in the process. You will have contact and plan with external partners such as the individual's employer, healthcare, or the Public Employment Service. You primarily work with digital meetings that you lead, but physical meetings may also occur as needed.

As an insurance investigator, you will handle applications for sickness benefits. You will independently make decisions about the right to sickness benefits by correctly applying the legislation, which also means that you need to consider changed circumstances in the sick cases. You are also responsible for ongoing documentation and payment of compensation.

The role of insurance investigator is coaching, and your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sickness insurance system for the individual and partners. You collaborate with your colleagues both on-site and digitally. You actively work to develop your knowledge and share experiences and competencies.

As a new employee, you will receive an introductory training and support from a mentor. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you who will work with us have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on your own initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both orally and in writing
• executes plans and processes and ensures that they maintain high quality
• has a driver's license for passenger cars.

It is advantageous if you have professional experience in

• meeting people in vulnerable and complex life situations
• working in a coordinating and leading role with external partners such as healthcare and employers
• identifying pathways forward to get individuals into work or employment
• driving investigations and processes forward
• applying a coaching working method and having good pedagogical skills.

We place great importance on your personal qualities.

Other Information

Several positions, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Locations: Kiruna, Gällivare, Kalix, Luleå, and Piteå.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Fredrik Fürstenhof, tel. 010-111 92 73 (for questions about the position). HR specialist: Marina Kireeva 010-112 31 40, email: marina.kireeva@forsakringskassan.se (for questions about the recruitment process). ST: Ida Roos, tel. 010-111 85 19. Saco-S: Ingela Strindlund, tel. 010-111 68 26. Seko: Eliza Grundström, tel. 010-115 34 02.

Application

Welcome with your application no later than April 9, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please contact the HR specialist named in the ad via phone for assistance in submitting your application.